Delivery Policy

Velveur Delivery Policy

Last Updated: 10/06/2026

At Velveur, we aim to deliver your order quickly, securely, and reliably. Please read the following information regarding our delivery process.

1. Order Processing

All orders are processed and dispatched within 24–48 hours of order confirmation, excluding weekends, public holidays, and periods of exceptionally high demand.

Orders placed after business hours may be processed on the next working day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available.

2. Delivery Service

All Velveur orders are shipped using Royal Mail Tracked 24® or Royal Mail Tracked 48® services.

The delivery service used may vary depending on the size, weight, and destination of your order.

Estimated delivery times after dispatch are:

Royal Mail Tracked 24®: Typically delivered within 1–2 working days.
Royal Mail Tracked 48®: Typically delivered within 2–3 working days.

Please note that these are estimated delivery times and are not guaranteed.

3. Delivery Charges

Delivery charges will be displayed at checkout before you complete your purchase.

Any promotional free delivery offers will be subject to the terms stated at the time of promotion.

4. Delivery Locations

We currently deliver throughout the United Kingdom.

If international delivery becomes available, eligible destinations and delivery costs will be displayed at checkout.

5. Tracking Your Order

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

You can use this information to monitor the progress of your delivery through Royal Mail's tracking service.

6. Delayed Deliveries

While we strive to meet all estimated delivery times, delays may occasionally occur due to factors outside our control, including:

Adverse weather conditions;
Postal service disruptions;
Public holidays;
Industrial action; or
High seasonal demand.

Velveur is not responsible for delays caused by Royal Mail or other circumstances beyond our reasonable control, but we will do our best to assist in resolving any issues.

7. Incorrect Delivery Information

Customers are responsible for ensuring that delivery details are accurate and complete at the time of ordering.

Velveur cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be re-dispatched.

8. Lost or Missing Parcels

If your parcel has not arrived within the expected timeframe, please contact us at office@velveur.com

We may ask you to allow sufficient time for Royal Mail to complete its delivery investigation process before a replacement or refund can be considered.

Any claims for lost parcels must be reported within a reasonable period after the expected delivery date.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number;
A description of the damage; and
Photographs of the item and packaging where possible.

We will investigate the issue and provide an appropriate resolution in accordance with your statutory consumer rights.

10. Risk and Ownership

Ownership of products passes to you once full payment has been received and the goods have been delivered to the delivery address specified in your order.

The goods become your responsibility from the time of delivery.