Website Terms

Velveur Terms & Conditions

Last Updated: 10/06/2026

These Terms & Conditions govern your use of the Velveur website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

This website is operated by Velveur Ltd ("Velveur", "we", "us", "our").

Contact details:

Email: office@velveur.com

Warehouse Address: Peregrine Road, Hainault, Ilford, Essex, United Kingdom

Please note that our warehouse is not open to the public. Any visits must be arranged by appointment only.

2. Eligibility to Purchase

Our products are available for purchase by customers of all ages.

If you are under 18 years old, you should obtain the permission of a parent or legal guardian before making a purchase and ensure that you have authorisation to use the payment method provided.

We reserve the right to refuse or cancel orders where we reasonably believe unauthorised payment methods have been used.

3. Products

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

  • Product images are for illustrative purposes only.

  • Colours and packaging may vary slightly from those displayed on your device.

  • Minor variations in appearance do not constitute a defect.

We reserve the right to discontinue or modify products without prior notice.

4. Orders

When you place an order, you are making an offer to purchase products from Velveur.

An order is not accepted until we send you an order confirmation email.

We reserve the right to refuse, reject, or cancel any order for reasons including:

  • Product unavailability;

  • Payment authorisation failure;

  • Pricing errors;

  • Suspected fraud;

  • Suspected misuse of promotions or discounts;

  • Any other legitimate business reason.

If we cancel an order after payment has been taken, a full refund will be issued.

5. Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£).

Prices are subject to change without notice.

Payment must be received in full before products are dispatched.

We accept payment methods made available through our Shopify checkout system.

In the event of a pricing error, we reserve the right to cancel affected orders and provide a refund where payment has already been made.

6. Delivery

Delivery information is set out in our Delivery Policy.

Orders are typically dispatched within 24–48 hours of order confirmation and delivered via Royal Mail Tracked services.

Delivery times are estimates only and are not guaranteed.

Risk in the goods passes to you upon delivery.

7. Returns and Refunds

Your rights relating to cancellations, returns, faulty products, and refunds are explained in our Returns & Refunds Policy.

Nothing in these Terms limits or excludes your statutory rights under applicable UK consumer law.

8. Customer Accounts

Customers may create an account on our website.

You are responsible for:

  • Maintaining the confidentiality of your account credentials;

  • Ensuring your account information remains accurate;

  • All activities carried out through your account.

You must notify us immediately if you suspect unauthorised use of your account.

We reserve the right to suspend or terminate accounts where misuse, fraud, abuse, or security concerns arise.

9. Product Reviews and User Content

Customers may submit reviews, comments, and other content.

By submitting content, you confirm that:

  • The content is accurate to the best of your knowledge;

  • You have the right to submit it;

  • It does not infringe the rights of others;

  • It is not unlawful, abusive, defamatory, misleading, threatening, discriminatory, or offensive.

By submitting content, you grant Velveur a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, and distribute that content for business and marketing purposes.

We reserve the right to remove or moderate content at our discretion.

10. Intellectual Property

All content on this website is owned by or licensed to Velveur Ltd, including:

  • Logos;

  • Branding;

  • Product names;

  • Product descriptions;

  • Graphics;

  • Images;

  • Website design;

  • Text and written content.

You may not reproduce, copy, distribute, modify, or exploit any website content without our prior written permission.

11. Acceptable Website Use

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorised access to systems or data;

  • Introduce viruses, malware, or harmful code;

  • Interfere with website functionality;

  • Misrepresent your identity;

  • Use automated tools to scrape or harvest website data without permission.

We reserve the right to restrict access where misuse is suspected.

12. Health and Product Information

Velveur products are intended for general grooming and cosmetic use only.

Information provided on our website is for informational purposes and should not be considered medical advice.

Customers should:

  • Read product labels carefully;

  • Follow usage instructions;

  • Review ingredient information before use;

  • Discontinue use if irritation occurs.

If you have known allergies, skin sensitivities, or medical concerns, you should consult a healthcare professional before using our products.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Any liability that cannot legally be excluded under UK law.

Subject to the above, Velveur shall not be liable for:

  • Indirect or consequential losses;

  • Loss of profits;

  • Loss of business opportunity;

  • Loss of goodwill;

  • Losses arising from circumstances beyond our reasonable control.

Our total liability relating to any order shall not exceed the amount paid by you for the relevant products.

14. Privacy and Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.

By using our website, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy.

15. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, or practices of third-party websites and do not endorse them unless expressly stated.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when published on our website.

The version in force at the time of your order will apply to that order.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer laws provide otherwise.

18. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Velveur Ltd
Email: office@velveur.com

Warehouse Address:
Peregrine Road
Hainault
Ilford
Essex
United Kingdom

Visits are strictly by appointment only.